General
What is Pals Club?
What is Pals Club?
Pals Club is a community platform that helps you connect with like-minded people, join groups, and build meaningful relationships. Whether you’re looking to meet new friends, collaborate on projects, or participate in community events, Pals Club provides the tools to make it happen. Learn more about what you can do in our features overview.
What platforms is Pals Club available on?
What platforms is Pals Club available on?
Pals Club is available on iOS, Android, and the web. All platforms share the same core functionality, so you can switch between devices without losing any data. Check our system requirements to make sure your device is supported.
Is Pals Club free?
Is Pals Club free?
Pals Club offers a free tier with access to core features like connecting with other users and joining groups. Premium plans unlock additional features such as advanced group management and priority support. See our billing and subscriptions page for a full comparison of plans.
Account
How do I create an account?
How do I create an account?
You can sign up for Pals Club using your email address or a supported social login provider. The process takes just a few minutes and walks you through setting up your profile. Follow our quickstart guide for step-by-step instructions.
How do I reset my password?
How do I reset my password?
Tap Forgot password on the login screen and enter the email address associated with your account. You’ll receive a reset link within a few minutes. If you don’t see the email, check your spam folder or visit our account recovery page for more help.
Can I change my username?
Can I change my username?
Yes, you can update your username from your profile settings at any time. Keep in mind that your old username becomes available for others to claim once you change it. For details, see manage your account.
How do I delete my account?
How do I delete my account?
You can delete your account from Settings > Account > Delete account. This action is permanent and removes all your data, including connections, messages, and group memberships. Review the full process on our manage your account page before proceeding.
Billing
What payment methods are accepted?
What payment methods are accepted?
Pals Club accepts major credit and debit cards, as well as select digital wallets. Available payment methods may vary by region. Visit our billing and subscriptions page for the full list of supported options.
How do I cancel my subscription?
How do I cancel my subscription?
You can cancel your subscription at any time from Settings > Billing > Manage subscription. Your premium features remain active until the end of the current billing cycle. See billing and subscriptions for a walkthrough.
How do I request a refund?
How do I request a refund?
Refund eligibility depends on your plan type and how recently the charge was made. To request a refund, visit Settings > Billing > Payment history and select the charge in question. If you need additional help, contact our support team.
Features
How do I connect with other users?
How do I connect with other users?
You can send a connection request from any user’s profile page by tapping the Connect button. Once the other person accepts, you’ll be able to send direct messages and see each other’s activity in your feed. Learn more in our core workflows guide.
How do I create or join a group?
How do I create or join a group?
To create a group, go to Groups > Create group and fill in the details. To join an existing group, use the search bar or browse featured groups on the explore page. Our features overview covers group management in more detail.
Can I use Pals Club offline?
Can I use Pals Club offline?
Pals Club requires an internet connection for most features, including messaging and group activity. However, you can browse previously loaded content while offline, and any actions you take will sync once you’re back online. Check our system requirements for connectivity details.
Support
How do I contact support?
How do I contact support?
You can reach our support team through the in-app help center, by email, or via our contact support page. For faster resolution, include details about your issue and any relevant screenshots. You can also use our support request templates to get started.
What are your support hours?
What are your support hours?
Our support team is available Monday through Friday, 9 AM–6 PM in your local time zone. Premium plan members have access to extended support hours and faster response times. For urgent issues outside business hours, check our escalation guide.