All payments are securely processed by [BILLING_PROVIDER]. Pals Club does
not store your full card number or banking details — all sensitive payment data
is handled by [BILLING_PROVIDER] in accordance with PCI-DSS standards.
View current plan
1
Open billing settings
Click your avatar in the top-right corner and select Account Settings →
Billing.
2
Review your plan details
The Current Plan section shows your plan name, billing cycle (monthly or
annual), next renewal date, and price.
Upgrade or downgrade
1
Go to the Plans page
From Account Settings → Billing, click Change Plan.
2
Choose a new plan
Compare available plans and select the one that fits your needs. Premium
features include [PREMIUM_FEATURE_LIST].
3
Confirm the change
Review the prorated amount (if applicable) and click Confirm. Your new
plan takes effect immediately.
Update payment method
1
Navigate to Payment Methods
Go to Account Settings → Billing → Payment Methods.
2
Add or replace a card
Click Add Payment Method, enter your new card details, and click
Save. To remove an old card, click the ⋯ menu next to it and select
Remove.
Pals Club accepts Visa, Mastercard, American Express, and select regional
payment methods. For questions about accepted methods, contact
[CONTACT_EMAIL].
Cancel subscription
1
Open Billing settings
Go to Account Settings → Billing.
2
Click Cancel Subscription
You will be asked to confirm. Once cancelled, you retain premium access until
the end of your current billing period.
Request a refund
If you believe you were charged in error or are otherwise eligible for a refund, follow these steps:1
Gather your billing details
Note the charge date, amount, and the last four digits of the payment method
used.
2
Submit a refund request
Go to Contact Support and select Billing
Issue as the category, or use our
refund request template.
3
Wait for review
Refund requests are typically reviewed within [REFUND_SLA] business days.
You will receive an email at your registered address with the outcome.
Frequently asked questions
When am I billed?
When am I billed?
You are billed at the start of each billing cycle — either monthly on the
date you first subscribed, or annually on your subscription anniversary.
Where can I find my invoices?
Where can I find my invoices?
Invoices are available under Account Settings → Billing → Invoices. You
can download them as PDF for your records.
Can I get a prorated refund if I downgrade?
Can I get a prorated refund if I downgrade?
Yes. When you downgrade mid-cycle, the unused portion of your current plan is
applied as credit toward your next billing period.
Do you offer discounts or promotions?
Do you offer discounts or promotions?
Pals Club occasionally offers promotional pricing. Check
[PROMOTIONS_URL] or follow us on social media for announcements.
What happens if my payment fails?
What happens if my payment fails?
If a payment fails, we retry up to [RETRY_COUNT] times over
[RETRY_WINDOW] days. You will receive email notifications before your
account is downgraded to the free plan.
Related pages
Manage your account
Update your profile, change your password, or deactivate your account.
Support templates
Pre-filled templates for common requests, including refund appeals.
Contact support
Reach our support team for billing questions or disputes.