Support templates

## Bug Report

**Summary:**
[One-sentence description of the bug]

**Steps to reproduce:**
1. [First step]
2. [Second step]
3. [Third step]

**Expected behavior:**
[What you expected to happen]

**Actual behavior:**
[What actually happened]

**Device / OS / Browser:**
[e.g., MacBook Pro / macOS 14.4 / Chrome 124]

**App version (if applicable):**
[e.g., Pals Club iOS 3.2.1]

**Screenshots or screen recordings:**
[Attach files or paste links]

**Error messages:**
[Exact error text or codes, if any]

**Severity:**
[S0 / S1 / S2 / S3 — see the escalation guide for definitions]

**Additional context:**
[Any other details that might help]

## Feature Request

**Feature description:**
[Describe the feature you would like to see]

**Use case:**
[Explain the problem this feature would solve or the workflow it would improve]

**Current workaround:**
[Describe any workaround you use today, or "None"]

**Priority (to you):**
[Critical / High / Medium / Nice to have]

**Additional context:**
[Links, mockups, examples from other products, etc.]

## Refund Request

**Account email:**
[The email address on your Pals Club account]

**Transaction ID or date:**
[Transaction ID from your receipt, or the approximate date of the charge]

**Plan or item name:**
[e.g., Pals Club Pro — Monthly]

**Amount charged:**
[e.g., $9.99]

**Reason for refund:**
[Describe why you are requesting a refund]

**Preferred resolution:**
[Full refund / Partial refund / Account credit / Other]

**Additional context:**
[Any other details that might help]

## Account Recovery

**Account email:**
[The email address associated with your Pals Club account]

**Last known password change date:**
[Approximate date, or "Unknown"]

**Verification information:**
[Any information that can help verify your identity — last four digits of payment method, date account was created, recent activity, etc.]

**Description of issue:**
[Explain what happened — e.g., "I no longer have access to my 2FA device" or "My email address was changed without my consent"]

**Urgency:**
[Is there a security concern? Describe if you suspect unauthorized access]

**Additional context:**
[Any other details that might help]