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Locked out of your Pals Club account? This guide covers the most common recovery scenarios. Choose the one that matches your situation.
Time limits apply. Some recovery options are only available for a limited window. Deleted accounts can only be restored within [GRACE_PERIOD] days, and compromised-account reports should be filed as soon as possible.

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Forgot password

Use this flow if you know your email address but cannot remember your password.
1

Go to the login page

Open [LOGIN_URL] and click Forgot password? below the sign-in form.
2

Enter your email address

Type the email associated with your Pals Club account and click Send Reset Link.
3

Check your inbox

Open the reset email and click the link inside. The link expires after [RESET_LINK_EXPIRY].
4

Create a new password

Enter and confirm a strong, unique password, then click Reset Password. You will be signed in automatically.
Enable two-factor authentication (2FA) after resetting your password for an extra layer of security. You can do this under Account Settings → Security → Two-Factor Authentication.

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Locked out — two-factor authentication issues

If you have 2FA enabled but have lost access to your authenticator app or device, follow these steps.
1

Try your backup codes

When you set up 2FA, you were given a set of one-time backup codes. Enter one of these codes on the 2FA prompt to sign in.
2

No backup codes? Contact support

If you no longer have your backup codes, go to Contact Support and select Account Access as the category. You will need to verify your identity.
3

Verify your identity

Our support team may ask you to confirm details such as the email on file, recent account activity, or a government-issued ID.
4

Regain access

Once verified, support will disable 2FA on your account so you can sign in and reconfigure it.
Identity verification typically takes [IDENTITY_VERIFY_SLA] business days. For faster resolution, have your details ready before contacting support.

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Compromised account

If you believe someone else has gained unauthorized access to your account, act quickly.
1

Reset your password immediately

Follow the Forgot password steps above to change your password. If you cannot reset it because the attacker changed your email, proceed to the next step.
2

Report the compromise

Go to Contact Support and select Compromised Account. Provide as much detail as possible, including when you last had access and any suspicious activity you noticed.
3

Secure linked accounts

Change the password on any other services where you used the same password as your Pals Club account.
4

Review your account after recovery

Once support restores your access, review Account Settings → Security to remove unrecognized sessions, update your email, and enable 2FA.
If the attacker changed your email address, only the Pals Club support team can restore your original email. Do not create a new account with the same email — this may delay recovery.

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Recover a deleted account

If you recently deleted your account and want it back, you may still be within the recovery window.
1

Log in within the grace period

Try signing in with your original credentials at [LOGIN_URL]. If your account is still within the [GRACE_PERIOD]-day grace period, you will see a prompt to restore it.
2

Click Restore Account

Confirm that you want to reactivate your account. Your profile, data, and connections will be fully restored.
3

Grace period expired?

If the grace period has passed, your data has been permanently deleted. Contact [CONTACT_EMAIL] for further assistance, but note that recovery is not guaranteed.
To learn more about deactivation vs. deletion and the grace period, see Manage your account.

Manage your account

Update your profile, credentials, and notification preferences.

Contact support

Reach the Pals Club support team for help with account access.

Support templates

Pre-filled templates for recovery and escalation requests.

Escalation

Learn how to escalate your case if standard recovery is not working.