Forgot password
Use this flow if you know your email address but cannot remember your password.1
Go to the login page
Open [LOGIN_URL] and click Forgot password? below the sign-in form.
2
Enter your email address
Type the email associated with your Pals Club account and click Send
Reset Link.
3
Check your inbox
Open the reset email and click the link inside. The link expires after
[RESET_LINK_EXPIRY].
4
Create a new password
Enter and confirm a strong, unique password, then click Reset Password.
You will be signed in automatically.
Locked out — two-factor authentication issues
If you have 2FA enabled but have lost access to your authenticator app or device, follow these steps.1
Try your backup codes
When you set up 2FA, you were given a set of one-time backup codes. Enter
one of these codes on the 2FA prompt to sign in.
2
No backup codes? Contact support
If you no longer have your backup codes, go to
Contact Support and select Account Access as
the category. You will need to verify your identity.
3
Verify your identity
Our support team may ask you to confirm details such as the email on file,
recent account activity, or a government-issued ID.
4
Regain access
Once verified, support will disable 2FA on your account so you can sign in
and reconfigure it.
Identity verification typically takes [IDENTITY_VERIFY_SLA] business days.
For faster resolution, have your details ready before contacting support.
Compromised account
If you believe someone else has gained unauthorized access to your account, act quickly.1
Reset your password immediately
Follow the Forgot password steps above to change your
password. If you cannot reset it because the attacker changed your email,
proceed to the next step.
2
Report the compromise
Go to Contact Support and select Compromised
Account. Provide as much detail as possible, including when you last had
access and any suspicious activity you noticed.
3
Secure linked accounts
Change the password on any other services where you used the same password
as your Pals Club account.
4
Review your account after recovery
Once support restores your access, review Account Settings → Security to
remove unrecognized sessions, update your email, and enable 2FA.
Recover a deleted account
If you recently deleted your account and want it back, you may still be within the recovery window.1
Log in within the grace period
Try signing in with your original credentials at [LOGIN_URL]. If your
account is still within the [GRACE_PERIOD]-day grace period, you will see a
prompt to restore it.
2
Click Restore Account
Confirm that you want to reactivate your account. Your profile, data, and
connections will be fully restored.
3
Grace period expired?
If the grace period has passed, your data has been permanently deleted.
Contact [CONTACT_EMAIL] for further assistance, but note that recovery is
not guaranteed.
To learn more about deactivation vs. deletion and the grace period, see
Manage your account.
Related pages
Manage your account
Update your profile, credentials, and notification preferences.
Contact support
Reach the Pals Club support team for help with account access.
Support templates
Pre-filled templates for recovery and escalation requests.
Escalation
Learn how to escalate your case if standard recovery is not working.