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Pals Club is committed to transparency when things go wrong. This page explains how to check our platform status, what to expect during an incident, and how to stay informed.

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Current status

Pals Club maintains a live status page that shows real-time health for all major services, including the app, API, messaging, and notifications. Bookmark the status page so you can check it quickly whenever something feels off.

View the Pals Club status page

See real-time platform health, active incidents, and scheduled maintenance windows.

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How to check for outages

If you suspect Pals Club is experiencing issues, follow these steps before filing a support ticket.
1

Visit the status page

Go to [STATUS_PAGE_URL] to see if any services are currently degraded or down. The page shows individual component status and any active incidents.
2

Check Pals Club social channels

Follow Pals Club on [SOCIAL_MEDIA_URL] for real-time updates during major outages. Our team posts updates there when incidents affect a large number of users.
3

Look for in-app notifications

If the app is reachable, check the notification bell for banners or alerts about known issues. Pals Club displays in-app notices during widespread disruptions.

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During an incident

When an incident is confirmed, the Pals Club engineering team follows a structured response process.
We post updates to the status page at regular intervals — typically every 15–30 minutes for major incidents. Each update includes what we know so far and what we are doing about it.
When possible, we share an estimated time to resolution (ETR). If the situation is still under investigation, we will say so rather than guess.
After every significant incident, we publish a post-mortem on the status page. The review covers the root cause, timeline, impact, and the steps we are taking to prevent recurrence.

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Subscribe to status updates

You do not need to keep refreshing the status page. Subscribe to get notified automatically when something changes.
Visit [STATUS_PAGE_URL], click Subscribe, and enter your email address. You will receive notifications whenever an incident is created, updated, or resolved.
Before filing a support ticket during an outage, please check the status page first. If there is already an active incident for your issue, the team is aware and working on it.

Common issues

Quick fixes for frequently reported problems.

Contact support

Reach the Pals Club support team directly.

Escalation process

Learn how to escalate an unresolved issue.