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Most issues on Pals Club can be resolved with a few quick steps. Browse the list below to find your problem and try the suggested fixes before reaching out to support.
  1. Double-check that you are using the correct email address and password. Passwords are case-sensitive.
  2. Tap Forgot password on the login screen and follow the reset instructions sent to your registered email.
  3. If you use social login (Google, Apple, etc.), make sure you are selecting the same provider you originally signed up with.
  4. Clear your browser cookies or app cache and try again.
  1. Force-close the Pals Club app and reopen it.
  2. Make sure you are running the latest version of the app — check the App Store or Google Play for updates.
  3. Restart your device to free up memory.
  4. If the issue persists, uninstall and reinstall the app.
  1. Open your device settings and confirm that notifications are enabled for Pals Club.
  2. Inside the app, go to Settings → Notifications and verify your preferences.
  3. Check that Do Not Disturb or Focus mode is not active on your device.
  1. Check your internet connection — try loading another website or app to confirm connectivity.
  2. Pull down to refresh the feed or navigate away and back to the page.
  3. Clear the app cache in Settings → Storage → Clear cache.
  4. If you see a specific error code, note it down and search for it in our playbook.
  1. Verify that your payment method on file is valid and has not expired.
  2. Check with your bank or card issuer to ensure the transaction was not blocked.
  3. Go to Settings → Subscription to review your current plan status and retry the payment.
  1. Make sure you tap Save after editing your profile — changes are not saved automatically.
  2. Check that your profile photo meets the size and format requirements (JPEG or PNG, under 5 MB).
  3. Log out and log back in, then try making the changes again.
  1. Confirm you have a stable internet connection.
  2. Check whether the recipient has blocked you or deactivated their account.
  1. If the message contains media, ensure the file is under the size limit (25 MB).
  2. Force-close the app and reopen it, then resend the message.
  1. Verify your spelling and try broader or alternative keywords.
  2. Check any active filters — remove them to widen your search.
  3. Make sure the app is up to date, as older versions may have search indexing issues.
  1. Look for an email from Pals Club explaining the reason for the lock or suspension.
  2. If you believe this was a mistake, submit an appeal through the link in that email or visit Account recovery.
  3. Do not create a new account to circumvent a suspension — this may result in a permanent ban.
  1. Close other apps running in the background to free up device resources.
  2. Switch from cellular data to Wi-Fi (or vice versa) to rule out network issues.
  3. Clear the Pals Club app cache in Settings → Storage → Clear cache.
  4. If the problem is limited to specific pages, report it so our team can investigate server-side causes.
If none of the steps above resolve your issue, collect a diagnostics bundle before contacting support. This helps our team investigate faster. See Collecting diagnostics for instructions.

Troubleshooting playbook

Walk through a guided decision tree to pinpoint your issue.

Collecting diagnostics

Learn what logs and screenshots to gather before reaching out.

Contact support

Get in touch with the Pals Club support team directly.

Account recovery

Regain access to a locked or compromised account.