> ## Documentation Index
> Fetch the complete documentation index at: https://help.palsplan.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Status & incidents

> Check platform status and learn about our incident process

Pals Club is committed to transparency when things go wrong. This page explains how to check our platform status, what to expect during an incident, and how to stay informed.

## Current status

Pals Club maintains a live status page that shows real-time health for all major services, including the app, API, messaging, and notifications. Bookmark the status page so you can check it quickly whenever something feels off.

<Card title="View the Pals Club status page" icon="signal" href="[STATUS_PAGE_URL]">
  See real-time platform health, active incidents, and scheduled maintenance windows.
</Card>

## How to check for outages

If you suspect Pals Club is experiencing issues, follow these steps before filing a support ticket.

<Steps>
  <Step title="Visit the status page">
    Go to \[STATUS\_PAGE\_URL] to see if any services are currently degraded or down. The page shows individual component status and any active incidents.
  </Step>

  <Step title="Check Pals Club social channels">
    Follow Pals Club on \[SOCIAL\_MEDIA\_URL] for real-time updates during major outages. Our team posts updates there when incidents affect a large number of users.
  </Step>

  <Step title="Look for in-app notifications">
    If the app is reachable, check the notification bell for banners or alerts about known issues. Pals Club displays in-app notices during widespread disruptions.
  </Step>
</Steps>

## During an incident

When an incident is confirmed, the Pals Club engineering team follows a structured response process.

<AccordionGroup>
  <Accordion title="Status updates">
    We post updates to the status page at regular intervals — typically every 15–30 minutes for major incidents. Each update includes what we know so far and what we are doing about it.
  </Accordion>

  <Accordion title="Estimated time to resolution">
    When possible, we share an estimated time to resolution (ETR). If the situation is still under investigation, we will say so rather than guess.
  </Accordion>

  <Accordion title="Post-incident reviews">
    After every significant incident, we publish a post-mortem on the status page. The review covers the root cause, timeline, impact, and the steps we are taking to prevent recurrence.
  </Accordion>
</AccordionGroup>

## Subscribe to status updates

You do not need to keep refreshing the status page. Subscribe to get notified automatically when something changes.

<Tabs>
  <Tab title="Email">
    Visit \[STATUS\_PAGE\_URL], click **Subscribe**, and enter your email address. You will receive notifications whenever an incident is created, updated, or resolved.
  </Tab>

  <Tab title="RSS">
    Add the RSS feed from \[STATUS\_PAGE\_URL] to your preferred feed reader. This gives you a chronological log of all status changes.
  </Tab>

  <Tab title="Webhook">
    If you run your own monitoring or alerting system, configure a webhook endpoint at \[STATUS\_PAGE\_URL] to receive structured JSON payloads for every status change.
  </Tab>
</Tabs>

<Info>
  Before filing a support ticket during an outage, please check the [status page](\[STATUS_PAGE_URL]) first. If there is already an active incident for your issue, the team is aware and working on it.
</Info>

## Related resources

<CardGroup cols={2}>
  <Card title="Common issues" icon="wrench" href="/troubleshooting/common-issues">
    Quick fixes for frequently reported problems.
  </Card>

  <Card title="Contact support" icon="headset" href="/contact-support/contact">
    Reach the Pals Club support team directly.
  </Card>

  <Card title="Escalation process" icon="arrow-up-right-dots" href="/contact-support/escalation">
    Learn how to escalate an unresolved issue.
  </Card>
</CardGroup>