> ## Documentation Index
> Fetch the complete documentation index at: https://help.palsplan.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Pals Club Support Hub

> Find answers, troubleshoot issues, and get the help you need — all in one place.

Welcome to the **Pals Club Support Hub**. Whether you are just getting started or need help with a specific issue, you will find guides, troubleshooting steps, and resources here.

## Quick links

<Columns cols={3}>
  <Card title="Get started" icon="rocket" href="/getting-started/quickstart">
    New to Pals Club? Set up your account and start exploring.
  </Card>

  <Card title="Common issues" icon="wrench" href="/troubleshooting/common-issues">
    Quick fixes for the most frequently reported problems.
  </Card>

  <Card title="Contact support" icon="headset" href="/contact-support/contact">
    Reach our team when you need hands-on help.
  </Card>
</Columns>

## Browse by topic

<Columns cols={2}>
  <Card title="Account & Billing" icon="user-gear" href="/account-billing/manage-account">
    Manage your profile, subscription, and payment methods.
  </Card>

  <Card title="Using Pals Club" icon="compass" href="/using-pals-club/features-overview">
    Learn the core features and workflows of the platform.
  </Card>

  <Card title="Troubleshooting" icon="stethoscope" href="/troubleshooting/playbook">
    Step-by-step playbook to diagnose and resolve issues.
  </Card>

  <Card title="Safety & Privacy" icon="shield-halved" href="/safety-privacy/community-guidelines">
    Community guidelines, privacy controls, and safety tools.
  </Card>

  <Card title="Developers" icon="code" href="/developers/api-overview">
    API reference, webhooks, and integration guides.
  </Card>

  <Card title="FAQ" icon="circle-question" href="/faq">
    Concise answers to the most common questions.
  </Card>
</Columns>

## Service status

Check the current platform status and view recent incidents on the [Status & Incidents](/status-incidents) page.

<Warning>
  If Pals Club is experiencing a widespread outage, check the status page before submitting a support ticket. Our team posts live updates there during incidents.
</Warning>

## Need more help?

If you cannot find what you are looking for, visit the [Contact Support](/contact-support/contact) page for all available channels, expected response times, and tips on what information to include for faster resolution.

<Card title="Escalation guide" icon="arrow-up-right-dots" href="/contact-support/escalation" horizontal>
  Understand our severity levels (S0–S3), response targets, and how to escalate critical issues.
</Card>