> ## Documentation Index
> Fetch the complete documentation index at: https://help.palsplan.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions

> Concise answers to common questions about Pals Club

Find quick answers to the most common questions about Pals Club below. If your question isn't covered here, visit our [troubleshooting guide](/troubleshooting/common-issues) or [contact support](/contact-support/contact).

## General

<AccordionGroup>
  <Accordion title="What is Pals Club?">
    Pals Club is a community platform that helps you connect with like-minded people, join groups, and build meaningful relationships. Whether you're looking to meet new friends, collaborate on projects, or participate in community events, Pals Club provides the tools to make it happen. Learn more about what you can do in our [features overview](/using-pals-club/features-overview).
  </Accordion>

  <Accordion title="What platforms is Pals Club available on?">
    Pals Club is available on iOS, Android, and the web. All platforms share the same core functionality, so you can switch between devices without losing any data. Check our [system requirements](/getting-started/system-requirements) to make sure your device is supported.
  </Accordion>

  <Accordion title="Is Pals Club free?">
    Pals Club offers a free tier with access to core features like connecting with other users and joining groups. Premium plans unlock additional features such as advanced group management and priority support. See our [billing and subscriptions page](/account-billing/billing-subscriptions) for a full comparison of plans.
  </Accordion>
</AccordionGroup>

## Account

<AccordionGroup>
  <Accordion title="How do I create an account?">
    You can sign up for Pals Club using your email address or a supported social login provider. The process takes just a few minutes and walks you through setting up your profile. Follow our [quickstart guide](/getting-started/quickstart) for step-by-step instructions.
  </Accordion>

  <Accordion title="How do I reset my password?">
    Tap **Forgot password** on the login screen and enter the email address associated with your account. You'll receive a reset link within a few minutes. If you don't see the email, check your spam folder or visit our [account recovery page](/account-billing/account-recovery) for more help.
  </Accordion>

  <Accordion title="Can I change my username?">
    Yes, you can update your username from your profile settings at any time. Keep in mind that your old username becomes available for others to claim once you change it. For details, see [manage your account](/account-billing/manage-account).
  </Accordion>

  <Accordion title="How do I delete my account?">
    You can delete your account from **Settings > Account > Delete account**. This action is permanent and removes all your data, including connections, messages, and group memberships. Review the full process on our [manage your account page](/account-billing/manage-account) before proceeding.
  </Accordion>
</AccordionGroup>

## Billing

<AccordionGroup>
  <Accordion title="What payment methods are accepted?">
    Pals Club accepts major credit and debit cards, as well as select digital wallets. Available payment methods may vary by region. Visit our [billing and subscriptions page](/account-billing/billing-subscriptions) for the full list of supported options.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    You can cancel your subscription at any time from **Settings > Billing > Manage subscription**. Your premium features remain active until the end of the current billing cycle. See [billing and subscriptions](/account-billing/billing-subscriptions) for a walkthrough.
  </Accordion>

  <Accordion title="How do I request a refund?">
    Refund eligibility depends on your plan type and how recently the charge was made. To request a refund, visit **Settings > Billing > Payment history** and select the charge in question. If you need additional help, [contact our support team](/contact-support/contact).
  </Accordion>
</AccordionGroup>

## Features

<AccordionGroup>
  <Accordion title="How do I connect with other users?">
    You can send a connection request from any user's profile page by tapping the **Connect** button. Once the other person accepts, you'll be able to send direct messages and see each other's activity in your feed. Learn more in our [core workflows guide](/using-pals-club/core-workflows).
  </Accordion>

  <Accordion title="How do I create or join a group?">
    To create a group, go to **Groups > Create group** and fill in the details. To join an existing group, use the search bar or browse featured groups on the explore page. Our [features overview](/using-pals-club/features-overview) covers group management in more detail.
  </Accordion>

  <Accordion title="Can I use Pals Club offline?">
    Pals Club requires an internet connection for most features, including messaging and group activity. However, you can browse previously loaded content while offline, and any actions you take will sync once you're back online. Check our [system requirements](/getting-started/system-requirements) for connectivity details.
  </Accordion>
</AccordionGroup>

## Support

<AccordionGroup>
  <Accordion title="How do I contact support?">
    You can reach our support team through the in-app help center, by email, or via our [contact support page](/contact-support/contact). For faster resolution, include details about your issue and any relevant screenshots. You can also use our [support request templates](/contact-support/templates) to get started.
  </Accordion>

  <Accordion title="What are your support hours?">
    Our support team is available Monday through Friday, 9 AM–6 PM in your local time zone. Premium plan members have access to extended support hours and faster response times. For urgent issues outside business hours, check our [escalation guide](/contact-support/escalation).
  </Accordion>
</AccordionGroup>

<Tip>
  Can't find what you're looking for? Browse our [glossary](/glossary) for definitions of common terms, or visit [common issues](/troubleshooting/common-issues) for troubleshooting steps.
</Tip>

## Related pages

<CardGroup cols={2}>
  <Card title="Quickstart" icon="rocket" href="/getting-started/quickstart">
    Get up and running with Pals Club in minutes.
  </Card>

  <Card title="Common issues" icon="wrench" href="/troubleshooting/common-issues">
    Solutions to frequently encountered problems.
  </Card>

  <Card title="Contact support" icon="headset" href="/contact-support/contact">
    Reach out to our team for personalized help.
  </Card>

  <Card title="Glossary" icon="book" href="/glossary">
    Definitions of key terms used across Pals Club.
  </Card>
</CardGroup>