> ## Documentation Index
> Fetch the complete documentation index at: https://help.palsplan.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Account recovery

> Regain access to your Pals Club account if you forgot your password, lost your 2FA device, or believe your account was compromised

Locked out of your Pals Club account? This guide covers the most common
recovery scenarios. Choose the one that matches your situation.

<Warning>
  **Time limits apply.** Some recovery options are only available for a limited
  window. Deleted accounts can only be restored within \[GRACE\_PERIOD] days, and
  compromised-account reports should be filed as soon as possible.
</Warning>

## Forgot password

Use this flow if you know your email address but cannot remember your password.

<Steps>
  <Step title="Go to the login page">
    Open \[LOGIN\_URL] and click **Forgot password?** below the sign-in form.
  </Step>

  <Step title="Enter your email address">
    Type the email associated with your Pals Club account and click **Send
    Reset Link**.
  </Step>

  <Step title="Check your inbox">
    Open the reset email and click the link inside. The link expires after
    \[RESET\_LINK\_EXPIRY].
  </Step>

  <Step title="Create a new password">
    Enter and confirm a strong, unique password, then click **Reset Password**.
    You will be signed in automatically.
  </Step>
</Steps>

<Tip>
  Enable two-factor authentication (2FA) after resetting your password for an
  extra layer of security. You can do this under **Account Settings →
  Security → Two-Factor Authentication**.
</Tip>

## Locked out — two-factor authentication issues

If you have 2FA enabled but have lost access to your authenticator app or
device, follow these steps.

<Steps>
  <Step title="Try your backup codes">
    When you set up 2FA, you were given a set of one-time backup codes. Enter
    one of these codes on the 2FA prompt to sign in.
  </Step>

  <Step title="No backup codes? Contact support">
    If you no longer have your backup codes, go to
    [Contact Support](/contact-support/contact) and select **Account Access** as
    the category. You will need to verify your identity.
  </Step>

  <Step title="Verify your identity">
    Our support team may ask you to confirm details such as the email on file,
    recent account activity, or a government-issued ID.
  </Step>

  <Step title="Regain access">
    Once verified, support will disable 2FA on your account so you can sign in
    and reconfigure it.
  </Step>
</Steps>

<Info>
  Identity verification typically takes \[IDENTITY\_VERIFY\_SLA] business days.
  For faster resolution, have your details ready before contacting support.
</Info>

## Compromised account

If you believe someone else has gained unauthorized access to your account, act
quickly.

<Steps>
  <Step title="Reset your password immediately">
    Follow the [Forgot password](#forgot-password) steps above to change your
    password. If you cannot reset it because the attacker changed your email,
    proceed to the next step.
  </Step>

  <Step title="Report the compromise">
    Go to [Contact Support](/contact-support/contact) and select **Compromised
    Account**. Provide as much detail as possible, including when you last had
    access and any suspicious activity you noticed.
  </Step>

  <Step title="Secure linked accounts">
    Change the password on any other services where you used the same password
    as your Pals Club account.
  </Step>

  <Step title="Review your account after recovery">
    Once support restores your access, review **Account Settings → Security** to
    remove unrecognized sessions, update your email, and enable 2FA.
  </Step>
</Steps>

<Warning>
  If the attacker changed your email address, only the Pals Club support team
  can restore your original email. Do **not** create a new account with the same
  email — this may delay recovery.
</Warning>

## Recover a deleted account

If you recently deleted your account and want it back, you may still be within
the recovery window.

<Steps>
  <Step title="Log in within the grace period">
    Try signing in with your original credentials at \[LOGIN\_URL]. If your
    account is still within the \[GRACE\_PERIOD]-day grace period, you will see a
    prompt to restore it.
  </Step>

  <Step title="Click Restore Account">
    Confirm that you want to reactivate your account. Your profile, data, and
    connections will be fully restored.
  </Step>

  <Step title="Grace period expired?">
    If the grace period has passed, your data has been permanently deleted.
    Contact \[CONTACT\_EMAIL] for further assistance, but note that recovery is
    not guaranteed.
  </Step>
</Steps>

<Info>
  To learn more about deactivation vs. deletion and the grace period, see
  [Manage your account](/account-billing/manage-account#deactivate-or-delete-account).
</Info>

## Related pages

<CardGroup cols={2}>
  <Card title="Manage your account" icon="user-gear" href="/account-billing/manage-account">
    Update your profile, credentials, and notification preferences.
  </Card>

  <Card title="Contact support" icon="headset" href="/contact-support/contact">
    Reach the Pals Club support team for help with account access.
  </Card>

  <Card title="Support templates" icon="file-lines" href="/contact-support/templates">
    Pre-filled templates for recovery and escalation requests.
  </Card>

  <Card title="Escalation" icon="arrow-up-right-dots" href="/contact-support/escalation">
    Learn how to escalate your case if standard recovery is not working.
  </Card>
</CardGroup>